We are living in an era where digitalization is progressing at the speed of light. This is being done to get more accuracy and perfection in all aspects of life.
Digitalization basically means letting your work be done by computers and bots rather than humans. Not complete exclusion of human intellect, because it is the human brain only that is coming up with these computer managed ideas. However, humans are more prone to mistakes and negligence due to emotional and physical responsibilities. That is why we see a boost of technology that is independent in all fields.
Even though with such modernization, we still face the argument of what is better? Human doing work or the bots and computers made by humans doing the work? Where do we see more precision and accuracy and less baggage? Some may point out the obvious fact that even these new inventions are from the human intellect so definitely the human brain is more capable. We do agree on that. To counter the argument we have a very simple and valid point. Are all humans inventing new technology? Is everyone Tesla or Einstein? That is the answer. Most of the human intellectual capabilities are not reached by an average common person. This is why we see thehuman error in jobs done by people. That is why we see more research being done into complete digitalization to make our lives easier and work accurately. Having said that, this argument doesn’t really work in all aspects of life.
When it comes to the modern virtually virtual world of virtualization, the business world still feels confused as to what to go for? A virtual assistant or an answering machine? Here the dynamics alter a bit. In business, to achieve success one should factor in emotions of the clients they are dealing with. I mean would they want a prerecorded answer that lacks empathy or a virtual assistant that will make them feel important? The answer is pretty clear despite the fact that we are living in an era of gadgets and technology. Because the more technology there is, the more significant the human emotion becomes due to tech saturation.
Both of these options are quite workable depending on what sort of a company you are running and how much and how do you plan to stay connected with your clientele. When deciding on what type of service you should employ for your work, a clear understanding of both is quite necessary.
A virtual assistant, in reality, is a real person despite the term virtual. The virtual word here refers to that person you have hired as an assistant not physically being in the same place as you. He or she can be from the same city but not your office, or a different state or even a different country. So how is it different? Well except making coffee and greeting clients at the office, they can do everything that a normal assistant would do, all that from the comfort of their own place. It works more effectively when a business is expanding into new areas. Hiring a local virtual assistant will get you the extra customers due to the local assistant being well informed. That person can make and receive calls in your new area of work without having a physical office. He or she can even schedule appointments, do research work, file documents and practically anything that can be done using all but just an internet connection.
An answering machine, on the other hand, is a prerecorded service that will answer and route your calls to wherever you want them. The machine will take a message and keep you informed but its functionality is pretty limited. Yes, it will keep you in touch but in a limited manner. This way, the virtual assistant is more functional and therefore cost-effective.
Having stated the pros and cons of both of them, our mindset goes to a possibility that why not get them both? Why not combine their pros to nullify their cons? We do hear that two is always better than one. But you may think that why will we pay extra? Well, think of it like this. The answering machine can answer automatically when needed or else be routed to your virtual assistant most of the time. The combination will benefit more because this way the human limitations of a virtual assistant could be filled in by the answering machine and the rest could be easily handled by the assistant. This will make your organization more accessible emotionally and technically to your customer base. Thereby making it more efficient. What are you waiting for then? Enjoy the best of both worlds.