When it comes to a toll-free number, the advantages are more than the disadvantages. As we all know that globally the competition is increasing day by day regardless of the nature of the business.
Established and large-scale businesses may not feel that much pressure but these are the startups and small businesses which are always under an extreme amount of pressure. It is a known fact that more than 60% businesses close within the first six months of their inception and if this does not surprise you, don’t know what will.
With that being said, it is essential for businesses to recognize this opportunity of making it big in the industry using a toll-free number. One of the main challenges that a company has to face in this regard is choosing the right service provider to represent your business. In the recent times, there has been a boom in the number of companies providing this service which has caused an uplift in its usage as well. Since your rivals and competitors are also using a toll-free number, it is your chance to step up to the task and get one for your company.
In order to help you take the right decision, in this post, we will discuss the pros and cons of a toll-free number (800 number). Without any further delay, let’s get down to the main point.
Pros of Toll-Free Number
Also known as an 800 number, a toll-free number has the following pros:
Point of Contact – No matter how popular the internet and social media is, the significance of a telephone as the main point of contact cannot be denied. It gives your customers the power to contact you at any time and inquire about certain products or services.
Customer Care – It still holds true that customers want to be treated with respect and care. This is the reason why the customer support departments are created. Using a toll-free number, you can provide personalized customer support to your customers and improve the graph of customer experience.
No Obstacles – Since the call is free of any charges, the customers find it easy to contact you whenever they want. There are no barriers of credit involved and they can get satisfactory information without worrying about the call being prolonged.
Around the Clock Availability – Being in the business, it is essential for you to ensure your availability. No customer can follow your business by keeping an eye on the clock. A toll-free number gives the impression of 24/7 availability.
Professional Impression – No matter if you are a small business, a toll-free number projects your business as something big that appeals the customers a lot.
Affordability – A toll-free number used to be expensive a few years back when you had to purchase specialized equipment as well. However, with services like FreeJe, you don’t have to purchase high-end hardware because you can use it on your smartphone just like any other number.
Cons of Toll-Free Number
As mentioned earlier, the cons are very few in number:
Other Mediums are not Overlooked – One disadvantage of a toll-free number is that it cannot be the standalone medium of contact between you and your customers. You will have to maintain other channels as well.
Keeping these pros and cons into consideration, it is very easy to conclude that a toll-free number is the need of the hour for your business. The sooner you realize it, the better it is for your business. Freeje offers this service at very reasonable rates. If you want to know more about it, feel free to contact us and we will guide you further.