Let’s look at a certain example.
Online store of goods is based in Shenzhen. It can set prices for deliveries lower than most other countries. At some point, the owners decided to expand sales to include the Indonesian region and Australia. Advertising campaigns were unsuccessful. Marketers assessed the reasons behind the failed entrance to the new markets and concluded that Chinese suppliers got an unwelcome reputation among potential customers.
To get out of the situation, the owners decided to use the virtual numbers service. For the test period, they took numbers of Singapore, Jakarta, Melbourne, and Perth. During the first week of use, the number of calls increased by 78%. Such interest and growth of purchases led to the need to hire new employees for the call center, and also finally convinced the owners that the decision to expand the geography of deliveries to Australia and the Indonesian region was right.
1. Additional internal extensions
2. Connection of multichannel local number and one toll-free number 8-800- …
The multichannel number makes it possible to receive several calls to one number simultaneously and distribute them among specialists reducing the wait time in the call queue. Besides, having a hotline number increases the level of brand confidence.
3. Greeting record for a client made by a professional speaker
It adjusts the client to a suiting tone of the conversation, provides background information, and reduces the burden on call-center operators.
This function will inform the client on any improvement levels and contact him/her in case of solving an urgent problem.
5. Call recording
Freeje experts will help set up the system and provide the necessary training. The success of integration is insured by a series of Q&A sessions with the company’s owners.